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Return Policy

 

We hope you love what you've ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

How long do I have before making a return, and do I have to pay for shipping?

1. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.

2. You can use your own shipping method and at your own cost.

3. After you have already returned items from an order but would like to make additional returns for additional items, you must do so within 30 days of the purchase date.

How do I make a return?

1. Fill up the Return Form

2. Use your own shipment method to send to us, print the label and securely tape it on the outside of your return package.

3. Drop off at your nearest post office.

Refunds

1. Refunds will be processed within 7 days after we receive your package. The refund will be issued to your original payment account.

Unfortunately, due to current situations, your refund will require an additional 3-5 days to process. Thank you for your patience and understanding.

2. The original shipping fee and insurance are non-refundable.

NOTE: If you have any issues with your return, you must contact Customer Support within 180 days after your order was first placed.

ALL RETURNED OR EXCHANGED ITEMS MUST BE UNWASHED, UNWORN, AND UNDAMAGED, WITH ALL TAGS ATTACHED, AND WITH THE ORIGINAL RECEIPT. JEWELRY MUST BE IN ITS ORIGINAL PACKAGING.

UNDERWEAR, SELECT LINGERIE AND SWIM WEAR, AND GIFT CARDS/ E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.

GIFT CARDS AND STORE CREDIT ARE NOT TRANSFERABLE AND MAY NOT BE USED TO PURCHASE ANOTHER GIFT CARD ORE-GIFT CARD. UNLESS REQUIRED BY LAW, GIFT CARDS AND STORE CREDIT CANNOT BE RETURNED FOR A REFUND OR EXCHANGE AND ARE NOT REDEEMABLE FOR CASH. IF DAMAGED, LOST OR STOLEN, GIFT CARDS CAN ONLY BE REPLACED WITH ORIGINAL PROOF OF PURCHASE FOR THE REMAINING VALUE IN OUR RECORDS AT THE TIME THE CARD IS REPORTED. THERE IS NO SALES TAX ON GIFT CARDS. FOR FULL TERMS, VISIT WWW.CHICLEUSA.COM.

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